Department: Technology (IS)

Accessibility 6

• Introduction to Web Accessibility
• Technology Accessibility Program (TAP)
• Accessible Virtual Spaces
• Accessibility Resources for Content Creators
• Accessibility Resources for Web Developers

Account and Password 5

• Log into your student Google Account
• Guest Account Renewal
• Google Account Setup on Mac
• Student to Staff Account Transition
• Change your password

Banner 1

• Transitioning from Banner 8 INB to Banner 9 Admin

Cable TV 4

• Cable TV Channel Lineup
• Get help with campus cable TV or the Stream2 streaming service
• Scanning Channels on your TV
• TV Compatibility on the WFU Campus

Cognos 9

• Searching in Cognos
• Renewing Your Credentials in Cognos
• Steps to save a report to Cognos, Google Drive, or Network Share Drive (Windows)
• Convert Multiple Excel from Cognos into a Single Google Sheet
• Change Cognos Default Report Type

Computing 9

• Find a Computer Name
• Clear browser cache in Internet Explorer, Firefox, Chrome, or Safari
• How to toggle projection settings (Windows 10)
• How to toggle projection settings (Mac)
• Central Computer Management

Code42 (CrashPlan) 1

• Code42 (CrashPlan) Frequently Asked Questions (FAQ)

Data Backup 3

• Cloud Storage Comparison
• Project Site Solutions
• Data Management Best Practices

Dropbox 1

• Dropbox Frequently Asked Questions (FAQ)

Email (Gmail) 6

• Gmail Alias Account Setup
• Set WFU Gmail as default mail client in Chrome
• Students - Transfer your WFU Gmail and Drive data to a personal Gmail account
• Spam
• Yet Another Mail Merge (YAMM)

File Share 2

• Connect to a file share using Windows
• Connect to a file share using a Mac

Google 2-Step Verification 3

• Google 2-Step Verification Frequently Asked Questions (FAQ)
• Google 2-Step Verification for Accounts with Multiple Users - Part 1 - Enable G2V and Set up Authenticator
• Google 2-Step Verification for Accounts with Multiple Users - Part 2 - Setup Google Authenticator App for Users

Google Groups (Listserv) 1

• Google Groups for classes (Faculty FAQ)

Google Workspace 10

• Using Google Drive at WFU
• Manage ownership of Google Docs
• Using Google Meet at Wake
• Upload files to Google Drive
• Convert Google Classic Sites to New Sites

Kaltura 5

• My Media and Media Gallery
• Using Kaltura with Canvas
• Creating Automatic Captions for Non-English Languages in Kaltura
• Upload Videos to Kaltura
• Enable Third-Party Cookies for Kaltura & Canvas Integration

Multimedia Technology 5

• Introduction to Multimedia Technology - Video Series
• Display Adapters in Classrooms and Meeting Spaces
• Project Wirelessly on Windows Devices using Ditto
• Project Wirelessly on Apple Devices using AirPlay
• How to Get Started Hosting a Virtual or Hybrid Event

Network & Wireless 12

• Wireless Networking
• Wireless access for visitors
• Manual Wireless Settings (EAP method)
• Wired Networking
• Wired Network 802.1x FAQ

Office 365 2

• How to sign into the Office 365 Portal
• Log into Microsoft Office OneDrive on your computer using WFU Google Login

PDC Online 1

• Online course lesson will not complete - troubleshooting steps

Policies 3

• Copyright Information
• End User License Agreements
• HPC User DEAC Cluster Account Policy

Printing 5

• Installing a network printer on Windows (Xerox and non-Xerox printers)
• Installing a personal wireless printer
• Setup Xerox Printer on macOS
• Setup Xerox Printer Accounting on Mac OS X
• Lookup Printer IP Address on Mac OS X

Canvas 2

• Importing Content into Canvas from an External Source
• Integrate LinkedIn Learning Courses and Videos into Canvas Assignments

Security 7

• Malicious Site Blocked - Cisco Umbrella FAQ
• Encryption on University-Managed Computers
• Unlocking a WFU-issued computer using a BitLocker recovery key
• Protect your personal identity and account data (students)
• Virus and Malware Removal Tools and Tips

Telecom 7

• Cisco IP Video Phone - Quick Start Guide
• Cisco IP Non-Video Phone – Quick Start Guide
• Setting up Speed Dial on your Cisco Video Phone
• Call forwarding from your WFU Cisco phone to another number
• Accessing Cisco Unity Voicemail

Travel Abroad 3

• VPN Travel Request
• Preparing your Google Account to go abroad
• Laptop Security Services for Traveling Faculty and Staff

VeriCite 0

VPN 5

• Contractor/Vendor VPN Instructions
• Cisco AnyConnect VPN Error - Couldn't sign you in
• Cisco AnyConnect Untrusted Server Blocked!
• iOS / iPadOS Cisco AnyConnect VPN Installation Instructions
• Android Cisco AnyConnect VPN Installation Instructions

WakeWare 2

• Bring your own Device (BYOD) Requirements
• WakeWare Faculty/Staff Purchasing

Web Hosting (WakeSites) 8

• Maintaining Legacy Personal Web Pages
• Registering a Third Level Domain Name (TLD)
• WFU Web Hosting Options
• WordPress 5 Essential Training (LinkedIn Learning)
• Sign Up for WakeSites

Webex 0

WIN 7

• Change your WIN photo
• Students Can Grant Proxy Access (WIN)
• Download Class Roster in Excel
• Record My Name in NameCoach
• Google Single Sign-On Login Troubleshooting

Workday 0

Working & Teaching Remotely 4

• IT Resources for Working and Teaching Remotely
• Privacy and Security Practices for Teleconferencing
• Privacy and Security Practices When Working Remotely
• Meeting Solutions Comparison Matrix

Zoom 6

• Using Zoom at Wake
• Delete multiple files out of the Zoom Cloud
• Download files out of the Zoom Cloud
• How to Record Active Speaker to Zoom Cloud
• Enable Live Auto-Transcription in Zoom Meetings

Amazon WorkSpaces 1

• WorkSpaces Troubleshooting