If your WakeWare computer is damaged or not working, the best avenue for repair may depend on certain factors:
| Your current location is on or near campus |
| Your current location is in the United States, but you are not near campus |
| Your current location is outside of the United States |
What is covered?
Information on what the insurance covers and does not cover can be found on our warranty coverage page.
Which coverage does my computer have?
Over the years our Wakeware program and offerings have changed. A list of what coverages you would have based on which device was purchased and when it was purchased can be found on our Which Warranty Coverage is your WakeWare Laptop Bundled with? site.
Your current location is on or near campus
Please bring your device to The Bridge. We can offer diagnostics and facilitate the repair. The Bridge is located in the Z. Smith Reynolds Library on the main floor of the Wilson Wing. Our hours and location can be found on our website.
Your current location is in the United States, but you are not near campus
The WakeWare computer should have Safeware insurance coverage. Please reach out to SafeWare for assistance submitting a claim. They will be able to provide you with information on the most suitable repair options for your current situation. You can submit a new claim on their submit new claim page, it is recommended to have the serial number of your device handy. If you need to reach out to them, their contact information can be found on the Safeware contact page.
Your current location is outside of the United States
Repairs can be reimbursed up to the amount of coverage for the machine. Please contact Safeware before proceeding with a repair while abroad, as prior authorization is needed. Safeware's contact information page can be found on the Safeware contact page.
If you have questions, please Contact Us Here.
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