Skip to main content

Accessing Cisco Unity Voicemail

Modified on: Tue, Jul 23, 2019 at 2:36 PM


Accessing your Voicemail online

Access your WFU campus voicemail using a web browser at voicemail.wfu.edu or on your Cisco phone using voicemail commands. 

The following features are available to change at voicemail.wfu.edu after logging in with your WFU credentials and selecting Settings.

  • Change Voicemail PIN
  • Personal Preferences
  • Phone Menu Preferences
  • Message Playback Settings
  • Change Greetings

Commands for the Cisco Unity Voicemail system.

Log On: Dial x4400, enter your PIN followed by #. 

*When logging on from an off-campus phone or mobile device, enter your full number 1-336-758-XXXX when prompted for your ID. Log Off: Press * and then hang up. 
Play Messages: Log on, press 1 to listen to new messages, press 31 to listen to saved messages. 
Delete Message: Press 3 to delete a message. 
Record Greeting: Log on, press 41, press 3 to choose which greeting to update and follow the prompts. 
Record Spoken Name: Log on, press 432 and follow the prompts. 
Compose Message: Log on, press 2, record message, press #, enter recipient mailbox number, press # twice to send message.   
Forward Message: Log on, listen to message, press 5, record introduction, press #, enter recipient’s mailbox number, and press # twice to send. 
Reply to Message: Log on, listen to message, press 4, record your reply, and press # twice. 
Call Sender: Log on, listen to message, press 44. 
Select Full or Brief Messages: Log on, press 423, and follow prompts. 
Switch to Voice Commands: Log on, press 9, and follow prompts. 
Change Password: Log on, press 431, and follow the prompts. 
Express Message: Dial # + 4-digit Extension (e.g. #1234) to leave an express message to an on-campus extension.

Was this answer helpful? Yes No

Sorry we couldn't be helpful. Help us improve this article with your feedback.