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Wake Forest University

Accessing Cisco Unity Voicemail

Modified on: Sat, Mar 14, 2020 10:57 AM

Accessing your Voicemail online

You must be on-campus or logged into VPN to complete these instructions 

Access your WFU campus voicemail using a web browser at or on your Cisco phone using voicemail commands. 

The following features are available to change at after logging in with your WFU credentials and selecting Settings.

  • Change Voicemail PIN
  • Personal Preferences
  • Phone Menu Preferences
  • Message Playback Settings
  • Change Greetings

Commands for the Cisco Unity Voicemail system.

Log On: Dial x4400, enter your PIN followed by #. 

*When logging on from an off-campus phone or mobile device, enter your full number 1-336-758-XXXX when prompted for your ID. Log Off: Press * and then hang up. 
Play Messages: Log on, press 1 to listen to new messages, press 31 to listen to saved messages. 
Delete Message: Press 3 to delete a message. 
Record Greeting: Log on, press 41, press 3 to choose which greeting to update and follow the prompts. 
Record Spoken Name: Log on, press 432 and follow the prompts. 
Compose Message: Log on, press 2, record message, press #, enter recipient mailbox number, press # twice to send message.   
Forward Message: Log on, listen to message, press 5, record introduction, press #, enter recipient’s mailbox number, and press # twice to send. 
Reply to Message: Log on, listen to message, press 4, record your reply, and press # twice. 
Call Sender: Log on, listen to message, press 44. 
Select Full or Brief Messages: Log on, press 423, and follow prompts. 
Switch to Voice Commands: Log on, press 9, and follow prompts. 
Change Password: Log on, press 431, and follow the prompts. 
Express Message: Dial # + 4-digit Extension (e.g. #1234) to leave an express message to an on-campus extension.

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