Take your WFU phone on the go using the Webex App.
The Webex App brings your Wake Forest University office phone number with you, wherever you work. By launching the Webex App, faculty and staff can place and receive Wake Forest business calls from a computer or mobile device without relying on a physical desk phone.
Your personal phone number remains private, and your existing 758 extension stays exactly the same. Calls made through the Webex App work just as they do from your office phone, whether you are on campus, at home, or on the go. This service is available to Wake Forest faculty and staff with an assigned University telephone number. Wake Forest does not provide phone service to students.
Meet the Webex App, Wake Forest’s mobile and desktop alternative to a desk phone.
The Webex App allows faculty and staff to make and receive Wake Forest phone calls without being tied to a single location. Whether answering calls from another part of campus, working remotely, or stepping out of the office for the afternoon, your Wake Forest extension follows you when you launch the Webex App. Calls placed through the app use your University phone number, not your personal one.
Using the Webex App can also simplify your workspace. Without a physical phone and its cords, offices become easier to arrange and adapt. For those who prefer to keep their desk phone, the Webex App can be used alongside it. There is no requirement to choose one or the other.
How Does It Work?
The Webex App is a software‑based phone that connects directly to Wake Forest’s phone system. When you launch the Webex App, it provides the same functionality as your desk phone. They are one and the same system, simply accessed through a different device.
Important Notes
The Webex App described here is intended for phone calling using your Wake Forest University telephone number. Wake Forest no longer provides Webex Meetings licenses, and other Cisco applications such as Webex Meetings or Webex Messaging that do not support phone calling. You may still join a Webex meeting organized by another organization that licenses Webex, but those meetings are separate from the calling features described here. Webex Go is not supported at this time. Faculty and staff should use the standard Webex App, which connects directly to Wake Forest’s on‑campus phone system.
To use your WFU number anywhere, you must install and launch the Cisco Webex App. This is the only supported application for making and receiving Wake Forest business calls on a computer or mobile device.
Before You Begin:
The Cisco Webex app can be used on both computers and mobile devices to make and receive Wake Forest business calls. Faculty and staff may install the app on one or multiple devices using the same university phone number.
Using Webex App on Windows or macOS
Faculty and staff can take advantage of their WFU phone number anywhere on a Windows or Mac computer to make and receive business calls without a physical desk phone.
For detailed instructions please view our Make and Receive WFU Phone Calls on your Computer help article.
Using the Webex App on a Mobile Device
Please Note: Before installing the app on a mobile device, Information Systems must first configure your account for the correct device type. Please use the link below to submit your request. Wait until you receive confirmation that it has been completed before proceeding with mobile installation. Visit our Webex for Mobile Device Common Request.
After your mobile access request has been completed, you can install the Cisco Webex app on your mobile device. For detailed instructions, please select your device type: Android or iOS Device
Frequently Asked Questions
Who can use the Webex App for phone calling?
The Webex App is available to Wake Forest faculty and staff who have been assigned a University telephone number. Wake Forest does not provide phone service to students.
Do I have to give up my desk phone to use the Webex App?
No. The Webex App can be used alongside a physical desk phone. Both connect to the same Wake Forest phone system and ring the same number and extension.
Will my phone number or extension change?
No. Your existing Wake Forest phone number and 758 extension remain the same when you use the Webex App. Calls made through the app function exactly as they do from your desk phone.
Does the Webex App use my personal cell phone number?
No. Calls placed through the Webex App use your Wake Forest business phone number. Your personal phone number remains private, even when using the app on a mobile device.
Do I need to submit a request before installing the Webex App?
A request is required only for mobile devices. Information Systems must first configure your account for the correct device type before you install and use the Webex App on a phone or tablet. No request is required to install the Webex App on a computer.
Can I use the Webex App on more than one device?
Yes. You may install and use the Webex App on your computer and on one or more mobile devices using the same Wake Forest phone number.
Which app should I download?
You must download the Cisco Webex App. Other Cisco applications do not support Wake Forest phone calling.
Is the Webex App used for meetings at Wake Forest?
Wake Forest primarily uses Zoom and Google Meet for meetings. The Webex App described here is used for phone calling only. Wake Forest no longer provides Webex Meetings licenses.
Will the Webex App work off campus?
Yes. When you launch the Webex App, you can make and receive calls using your WFU number from anywhere with an internet connection.
Where can I find detailed setup instructions?
Step‑by‑step instructions are available in the Telecom section of the Wake Forest Knowledge Base:
Computer setup: https://help.wfu.edu/support/solutions/articles/13000483299-make-and-receive-wfu-phone-calls-on-your-computer
Mobile device setup: https://help.wfu.edu/support/solutions/articles/13000483300-make-and-receive-wfu-phone-calls-on-your-mobile-device
Need Additional Help? We’re Here to Assist.
For step‑by‑step instructions and the most up‑to‑date information, consult the Telecom section of the Wake Forest Knowledge Base.
If you need more immediate assistance, the Information Systems Service Desk is available by phone at 336‑758‑HELP (758‑4357), by email at [email protected], or via chat through help.wfu.edu.
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