eduroam Wireless Troubleshooting: Windows

Eduroam connection delays can be resolved in nearly every case by applying a few common fixes. Please follow the below steps, in order of most likely resolution, or bring your laptop to The Bridge and IS will be happy to assist.

Refresh hardware drivers

Drivers help hardware components communicate properly with your operating system and other components.

• 
  Check Lenovo's Vantage or System Update tool for hardware updates for your particular machine:  
  • In the Windows search bar, search for Lenovo.
  • Open System Update (or Vantage).
  • Look for BIOS, firmware, or wireless card updates. Install every update that the tool identifies.
  • after the above process, check Intel drivers (version 24.80.x or higher recommended):
    • Intel® Wireless Wi-Fi Drivers for Windows 11
    • verify you have the most current version.

Remove other Wake Forest SSIDs (networks)

• Ensure only eduroam is checked and preferred.
• Forget all other WFU SSIDs (e.g., WFUWireless-Legacy, WFUGuest).
• Ensure you are entering your full email address for the username.

Check Windows updates

Install available Windows updates. 25H2 is the current Windows 11 version available on managed computers.

Other steps

While not common, the steps below could resolve issues on some older devices:

• “User authentication” only – Windows eduroam User Authentication
• Device Manager > Network adapters > [your adapter] > Properties > Advanced:
  • MIMO Power Save Mode: Set to “No SMPS”
  • Preferred Band: Set to “Prefer 5GHz + 6GHz band”
  • Roaming Aggressiveness: Set to “4. Medium-High”
• If the client is connected to Wifi but shows ! and message of "Windows cannot find Internet":
  • Go to - search bar
  • Type - Command and right click
  • Select > run as administrator
  • Type after the system32>netsh winsock reset