Mac
Restarting your computer
- We recommend a full restart of your computer, first
Check your Time and Date
On your Mac, choose Apple menu
> System Settings, click General
in the sidebar, then click Date & Time on the right. (You may need to scroll down)
Turn on “Set time and date automatically,” click Set, then enter a network time server for your region
Turn on “Set time zone automatically using your current location.”
Check VPN and Third-Party Security Apps
Use the Built-in Diagnostic Tools
- On your Mac, quit all open apps
- Press and hold the Option key on your keyboard while clicking Wi-Fi
in Control Center or the menu bar
- Then choose Open Wireless Diagnostics from the menu
- Follow the onscreen instructions to analyze your network connection
After the analysis is complete, click the Info buttons
in the Summary pane to learn more about each item in the list
Reconnecting to the Eduroam Network
- On your Mac, choose Apple menu
> System Settings
- Select Wi-Fi on the left-hand side
- Click on Details next to Eduroam
- Next select, Forget This Network and select OK
- Attempt to connect to the Eduroam network
- You will then be prompted for you WFU credentials (Enter your full @wfu.edu account as the username)
Re-adding your Eduroam Profile
Click Here
PC
Restarting your computer
- We recommend a full restart of your computer, first
Check your network status
- Select the Network, Sound, or Battery icons on the right side of the taskbar
- Check if Eduroam shows Connected. If it displays a status other than Connected, select a Wi-Fi network you recognize from the list of available networks. Then, click on the network and attempt to connect
- If you can successfully connect to WFU Guest or WFU Legacy, please continue to the next step
- If you cannot connect to WFU Guest or any WFU network, please skip to - Use Network Reset
Forget and reconnect to Eduroam
- Select the Start button > Select Settings > Select Network & internet > Wi-Fi
- Select Manage known networks
- Select Forget next to Eduroam
- Select the Network, Sound, or Battery icons on the right side of the taskbar
- Select Eduroam from the available network list and select Connect
- You will then be prompted to enter your WFU username (@wfu.edu) and password
Use Network Reset
- Select the Start button > Select Settings > Network & internet
- Select Advanced network settings > Network reset
- On the Network reset screen, select Reset now > Yes to confirm
- Wait for your PC to restart
- Once logged in, attempt to reconnect to Eduroam
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