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Troubleshooting Wireless at WFU

Modified on: Fri, Nov 21, 2025 8:50 AM

Forgetting a Wireless Network and Reconnecting to a Wireless Network on a Windows PC


  1. Open Wi-Fi Settings by searching for wifi in the search field in the task bar at the bottom of the screen
    A screenshot showing the word wifi in the search field in the Windows 11 task bar. A menu is open showing the wi-fi settings search result.

  2. Navigate to Manage known networks
    A screenshot shows the Wi-Fi settings menu. The option for Manage known networks is highlighted in yellow.

  3. Find the eduroam network and click Forget
    A screenshot showing the Manage known networks menu. The listing for eduroam is shown, where the forget button is highlighted in yellow.
  4. Open the wireless network options by clicking on the wireless icon in the task bar on the bottom right hand side of the screen and then selecting the arrow to the right of the wifi signal button

    A screenshot shows the notification area of the Windows 11 task bar and the open notification area menu. An icon with the number 1 in it next to the network notification area in the right hand side of the Windows 11 task bar. An icon with the number 2 in it is next to the wireless network option in the open menu.

  5. Select the eduroam network and click Connect

    A screenshot shows the Windows 11 wireless network list. Available networks are shown, including eduroam and WFUguest. The eduroam network is highlighted and the mouse cursor is selecting a blue button with the word Connect in it.

  6. If you see a message about "Continue connecting?" click Connect again
    A screenshot shows the Windows 11 wireless network list. The eduroam network is highlighted. Text within the eduroam section says Continue connecting? The mouse cursor is selecting a blue button with the word Connect in it. There is a grey Cancel button.

  7. Enter your WFU email address and associated password in the username and password fields. Click OK

    A screenshot shows the Windows 11 wireless network list. The eduroam network is highlighted. The username and password fields are shown. A username is entered into the field but is censored for security. The password field is filled out. There is a blue OK button and a grey cancel button.

  8. You should now see the words Connected, secured" under the eduroam network name. Open an internet browser and test your connection by going to any website of your choosing
    A screenshot shows the Windows 11 wireless network list. The eduroam network states that it is Connected and secured. There is a grey Disconnect button.


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