note
We recommend reading through these instructions before trying to connect any devices to this network. If you follow the steps in order, you'll avoid common pitfalls and connection delays.
Sections in this article
- About WFUMydevices
- How to Register Your Devices and connect them to the WFUMydevices wireless network
- Notes and Troubleshooting
About WFUMydevices, the wireless network for all your other gadgets
The best wireless network for Wake Forest students, faculty, and staff on most devices (laptops, desktops, mobile, tablets) is eduroam, which provides the fastest wireless experience on campus and seamless connection to thousands of other eduroam sites across the world.
Older devices (not commonly used) including hobby computers, IoT and smart devices may connect without difficulty to WFUwireless-legacy, using your WFU username and password.
For devices which cannot connect to these two networks, WFUmydevices may be an option. Connecting to WFUmydevices is a bit different, and involves the steps in the process below. See the bottom of this page for some common compatible and incompatible devices.
Note: To avoid some common delays and get connected faster, please follow the below steps in this order. And, if you do have any problems after following these steps, you can always call us at 758-HELP (4357) or chat with our team at is.wfu.edu.
How to Register Your Device for WFUmydevices
⚠️ Register your device first and connect last.
- From a computer connected to the eduroam wifi network (not WFUGuest), enter the Mydevices Portal site.
- Select "add" to add the device you wish to connect to the internet.
- Provide a device name.
- (Optional) Provide a device description. The description cannot contain special characters such as apostrophe, comma, etc. If you have invalid characters, you’ll receive an “error loading page” message.
- Add the Wireless MAC address of the device. Be sure this is for a Wireless/WLAN/WiFi MAC address for the device. Some manufacturers may call a MAC address a “hardware address.”
- Click Submit.
- After you add your device(s), you may see a status of "pending." This does not prevent the device from connecting to the wireless network.
- Wait 5 minutes before attempting to connect your device to the network.
- You may now attempt to connect your device to the WFUmydevices wireless network. Please follow any directions the device manufacturer has for connecting to WiFi.
- Repeat these steps for any additional devices which cannot connect to eduroam.
Common pitfalls and resolution notes
Problem: You see a page asking you to log in with a username or password
Solution: WFU credentials will not work on this page, and you may have tried to connect your device to the WFUMyDevices network before adding its MAC address to the MyDevices portal.
- Follow Register this device steps
- Disconnect power from the device completely and wait ten seconds
- Power back up, then try reconnecting
Problem: When trying to access the mydevices.wfu.edu portal, page is not found
Solution: Ensure your computer is connected to the eduroam wireless network. The mydevices portal is not available from the WFUguest wireless network. Connect while on campus; the portal is not accessible from off campus.
Problem: A difficult to find MAC address
Solution: Please see our article on How to find your MAC address on popular devices. Due to the variety of devices, you may need to refer to the device documentation or Google search “How to find MAC address of XYZ device”.
Problem: My previously added device can no longer connect
Solution: Previously registered devices expire after forty (40) days of inactivity. If it has been a while since you have used the device (in between semesters perhaps) simply delete the device in the mydevices portal and then re-add the device following instructions above.
Compatible devices, and a note on incompatible devices
Compatible
The following devices and their successors are generally compatible on the Mydevices network:
- Apple TV
- XBox Consoles
- Playstation Consoles
- Roku
- Amazon Fire Stick
- Nintendo DS
- Nintendo Wii
- Nintendo Switch
- Amazon Echo
- Smart Monitors
- Smart Alarm Clocks (excluding Hatch)
- Smart Watches
Incompatible
The below devices may not be able to connect to the WFUmydevices network due to communication requirements (e.g., peer-to-peer mobile connection):
-
Personal Wireless Printers
- Workaround: Please connect physically with a USB cable, or utilize Wi-Fi Direct.
- Workaround: Print to campus printers using DeacPrint
- Chromecast and Smartcast
- Wireless (non-Bluetooth) Speakers and Smart Speakers
- Remotes that require Wi-Fi
- Smart Light Bulbs
- Hatch smart devices
- Google Home and Sonos smart home devices
- Any smart devices that require connection to your mobile phone may not function properly.
If you have any issues after following these steps, please call us at 758-HELP (4357) or chat with our team at is.wfu.edu.
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