New Extended Hours!

Beginning this semester, the IS Service Desk is extending the hours of support as follows:

• AskDeac, Email, and Live Chat are available from 8am - 9pm Monday through Friday.
• Phone support is available from 8am - 5pm Monday through Friday.
• Walk-in support is available from 8am - 9pm Monday through Thursday, 8am - 7pm Fridays, 12pm - 5pm on Saturdays, and 4pm - 10pm on Sundays, excluding holidays and campus closings and are dependent on ZSR hours of operation. However, as we continue to socially distance, we encourage you to contact us first via one of the channels above to determine if you need to schedule a visit. 

Hours may be affected by holidays and campus closings. Please visit the Service Desk page for the latest about updated hours for phone, walk-in, live chat and AskDeac support.  

Our new evening time Service Desk Analyst will be available to assist you with account issues, Canvas questions, connectivity troubleshooting, and more. Canvas users are also encouraged to continue to utilize our WFU-dedicated 24/7 Canvas Support line at 833-383-5792. 

Posted by Damian Blankenship, almost 4 years ago