News & Alerts

5/25-IS Service Desk Will Close at 1:00 p.m.

On Friday, May 25, 2012, the Information Systems Service Desk, located at The Bridge, will close at 1:00 p.m. There will be no phone, email, or walk-in support after 1:00 p.m. The Service Desk will be available to assist you on Friday between 8:00 a.m. and 1:00 p.m.  Service Desk hours are posted here. All services will resume on Tuesday, May 29, at 8:00 a.m.  Note - The Z. Smith Reynolds Library will close at 1:00 p.m. on May 25th.

5/26-Wireless Network Outage 7 AM-9 AM

On Saturday, May 26, 2012, between 7:00 a.m. and 9:00 a.m., the campus wireless network will be unavailable while Information Systems staff perform an upgrade.
 
As a reminder, the University reserves each Saturday from 7:00 a.m. to noon for regularly scheduled maintenance on campus computing services. Services may include WIN, email, Sakai, and network connectivity, as well as Banner and its peripheral applications. This maintenance may cause momentary or extended interruptions to various systems and services during this period each week without advance communication. In cases where the work will start earlier or extend past the designated timeframe, we communicate with our customers who are affected.

Protect Apple Computers

Recently, two trojans have been identified which make use of a Java exploit in MacOS.  These trojans are used to steal users’ personal information, such as account user names and passwords.  Apple has released a Java patch.  It is critical that all Macs running OS X 10.6 and above (Snow Leopard and Lion) are patched immediately.   Please visit http://help.wfu.edu/macsecurity for information about how to install the patch and run other security updates.  If you have questions regarding this issue, please contact us at 336-758-4357 or visit us at The Bridge.

Information Security Alert-Phishing Email Scams

Have you fallen for a “phishing” email scam? Did you receive an email requesting your password, account information or social security number? If yes, change your password (wherever you use it) immediately, delete the message and then contact the Information Systems Service Desk.  Go to the official Wake Forest Information Security Web site (infosec.wfu.edu/phishing) to learn about what to do if you sent your social security number as well as other information security related topics.  If you have any questions, contact the Information Systems Service Desk at help@wfu.edu.

Click. Connect. Collaborate. Powerful tools at your fingertips!

Want to learn more about what is at your fingertips?

- Gain valuable insight into the tools that allow you to ‘Click. Connect. Collaborate.’

- Learn how to incorporate collaborative tools into school work, teaching, learning, and more. Sign up for a helpful class or workshop through the Professional Development Center (PDC).  The PDC is currently offering classes and ‘Lunch and Learn’ sessions on topics such as Google, Google+, ResolveIT, WebEx Meeting Center and more. Enroll now!

- If you are interested in a one-on-one collaborative tools learning opportunity, send a message to ctt@wfu.edu to arrange a time to meet and learn from one of the Collaborative Technology Team members.

Enhanced ResolveIT

ResolveIT is the online, self-service express lane for submitting requests for your Information Systems service needs.  ResolveIT has been improved to better serve you.  When you log into ResolveIT, based on your Wake Forest affiliation (student, faculty or staff), you will see a specific set of categories designed to assist you in submitting your request.

With the enhanced ResolveIT, you can:
-Submit your request/issue 24/7 to the right team with the right information
-View the status of your requests
-Get faster resolution for common requests, such as:
-WIN issues
-Telecom service requests
-Email or listserv assistance
-WFUvisitor wireless network account setup
-Listserv owner changes
-Data changes
-Projector or other multimedia repair/setup
-Banner password resets
-Network jack activation

Learn more about how to get the most out of ResolveIT by enrolling in a class.

The next time you have a request, you may choose to skip the phone call or the trip to The Bridge and ResolveIT.