News & Alerts

Click. Connect. Collaborate. Powerful tools at your fingertips!

Want to learn more about what is at your fingertips?

●      Gain valuable insight into the tools that allow you to ‘Click. Connect. Collaborate.’

●      Learn how to incorporate collaborative tools into school work, teaching, learning, and more. Sign up for a helpful class or workshop through the Professional Development Center (PDC).  The PDC is currently offering classes and ‘Lunch and Learn’ sessions on topics such as Google, Google+, ResolveIT, WebEx Meeting Center and more. Enroll now!

●      If you are interested in a one-on-one collaborative tools learning opportunity, contact Sarah Wojcik-Gross at wojciksg@wfu.edu to arrange a time to meet and learn.

Thanks to all the students, faculty and staff who took the opportunity during back-to-school to learn how collaborative tools can help them. Participants had the opportunity to win Visa gift cards! The two lucky winners are Brooks Jung and Robert Gmeiner.

Enhanced ResolveIT

ResolveIT is the online, self-service express lane for submitting requests for your Information Systems service needs.  ResolveIT has been improved to better serve you.  When you log into ResolveIT, based on your Wake Forest affiliation (student, faculty or staff), you will see a specific set of categories designed to assist you in submitting your request.

With the enhanced ResolveIT, you can:
-Submit your request/issue 24/7 to the right team with the right information
-View the status of your requests
-Get faster resolution for common requests, such as:
-WIN issues
-Telecom service requests
-Email or listserv assistance
-WFUvisitor wireless network account setup
-Listserv owner changes
-Data changes
-Projector or other multimedia repair/setup
-Banner password resets
-Network jack activation

Learn more about how to get the most out of ResolveIT by enrolling in a class.

The next time you have a request, you may choose to skip the phone call or the trip to The Bridge and ResolveIT.

Click and Collaborate using WebEx and Google

Information Systems is excited to share that you now have a number of collaborative tools at your fingertips!  WebEx Connect, WebEx Centers and WFU Google Apps can make communicating easier, minimizing the constraints of busy schedules, distance and even time zones.

Use the following links to learn more about these collaborative tools:
• For WebEx news, alerts, tips and tricks, bookmark http://help.wfu.edu/webex.
• To learn more about Google, bookmark http://help.wfu.edu/google.
• To enroll in a class, click here.