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WakeWare Warranty Coverage

Modified on: Wed, Jun 12, 2019 at 9:39 AM


All WakeWare laptops have four years of extended warranty and Accidental Damage Protection (ADP) that covers drops, spills, cracked screens, and more. Our Service Desk guarantees loaner laptops as needed. Dell laptops are covered under Dell ProSupport and Apple laptops are covered under Safeware, so you are supported even when away from campus.


Dell ProSupport and Complete Care

Dell ProSupport and Complete Care is Dell’s premier support and warranty service whose services come bundled with your Dell WakeWare laptop purchase.

Coverage includes 4 years of extended warranty and Accidental Damage Protection (ADP). Coverage is limited to one accidental damage incident per year of coverage (four incidents total). Our Tech Shop is certified to repair your laptop. Claims can be filed with Dell directly if you are away from campus.

Safeware

Safeware is a leading provider of product protection and extended warranty solutions whose services come bundled with your Apple WakeWare laptop purchase. Safeware protects students and faculty on over 800 college campuses nationwide.

Coverage includes 4 years of extended-warranty and Accidental Damage Protection (ADP) up to the full cost of your laptop. Our Tech Shop is certified to assist with all Safeware claims. Claims can be filed with Safeware directly if you are away from campus. They can also help locate an authorized repair center when you are traveling.

Learn more about the differences between Safeware coverage and AppleCare+:

Differences between Safeware coverage and AppleCare+


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