Getting Help with the ThinkPad

Information Systems Service Desk
Service Desk staff will help resolve any problems, questions, or concerns you have with the standard computing equipment you are issued at Wake Forest. When calling or e-mailing, give a detailed explanation of the problem or question, what has been done to try to fix the problem, your phone number, name, and user name.

Service Desk Location and Hours
Walk-in....................IS Building, Room 256
Telephone Number....758-HELP, option 2
Hours.......................758-HELP, option 4
Status Line...............758-HELP, option 1

E-mail Us
Submit a case to the Service Desk
Submit an IS Service Request (faculty and staff only)
Online Status
Service Desk Online

Additional Computing Resources

Students:
For assistance with computing issues in your residence hall, contact your Resident Technology Advisor (RTA) or call 758-RTAS.

Faculty:
For assistance with computing issues in your department, contact your academic department's instructional technologist.

The ThinkVantage “Blue Button”

Located at the top of the keyboard, the ThinkVantage “Blue Button” can be used to quickly access support resources.

WFU ZSR Library

In addition to software applications, the standard software load has links to numerous resources for research, most of which are available from on or off campus. These tools will help you access the Library’s online catalog as well as electronic journals and databases.

Additionally, links for contacting librarians for assistance are also available. Students who need additional research assistance can request a personal research session by clicking on the link under ZSR Library Services or contacting the Reference Desk at 758-5475.

Learning Opportunities

Throughout the year, classes are offered through the Professional Development Center for faculty, staff and students.

Learning materials can also be found online at Information Systems Learning as well as the
Z. Smith Reynolds Library.

WFU Computing Assistance

For your convenience, links are provided on the ThinkPad to the following support resources:
• Blackboard Help
• ZSR Technology How To