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WFU Google Mail – Frequently Asked Questions

Q: How do I log on to WFU Google Mail?
A: To log on to WFU Google Mail, use your WFU username and password. This will be the same username and password you use to access Sakai, WIN and other WFU computing resources. If you do not know your username or password, please contact the Service Desk at 336-758-HELP.
Q: Will my WFU Google Mail password change when I change my WFU password, via WIN or Ctrl+Alt+Del?
A: Yes. When you change your WFU password (in WIN or by pressing Ctrl+Alt+Del > Change Password or by asking the Service Desk to change it for you), your WFU Google Mail password will change as well.
Q: What happens to my old e-mails?
A: If you use the Thunderbird or Outlook e-mail client, your old e-mails will remain in Thunderbird or Outlook. If you use the Webmail client located at, the old e-mails will still be within WebMail. If you would like any of these messages to appear in WFU Google Mail, you should forward the message to yourself at your WFU e-mail address. They will then be deposited in your WFU Google Mail inbox.
Q: How do I set up my mobile device or the ThinkPad for WFU Google Mail?
A: The Service Desk only supports WFU Google Mail account access through . However, it is possible to set up your Gmail account on your mobile phone or the ThinkPad. Instructions are available through the Google Help site: -For information on how to setup Gmail on your mobile phone:  -For information on how to setup an e-mail client (Outlook, Thunderbird) on the ThinkPad:
Q: Can I turn off the "web clips" above my WFU Google Mail inbox?
A: Yes. To turn this feature off, click Settings at the top of your Gmail window. Click the Web Clips link. Uncheck the box next to Show my web clips above the Inbox .
Q: What are Gmail "conversations"? I don't understand this.
A: Conversations are Gmail's way of organizing emails and their replies. In other email clients, you may see messages and their replies separately, but Gmail threads them all together, forming a "conversation". Still unclear? Click here to learn more.
Q: Can I create folders in Gmail?
A: No. Folders cannot be created in Gmail, but you can use labels, which function just the same as a folder would. Click here to learn more about labels.
Q: Why would I "star" an email or conversation?
A: By "starring" a message in Gmail, you are doing the equivalent of flagging a message in Outlook. All starred messages will be easily accessible to you if you click the "Starred" link on the left column, under the Inbox link. This just makes this message or conversation stick out for you, sort of as a reminder. Click here to learn more about stars.