Using the ThinkPad

Using the ThinkPad for the First Time

Setting Your Administrative Password

Connect to the Network

Use the Software

Turn Off the ThinkPad

Inspect the ThinkPad

Upon receipt of the ThinkPad, inspect it for any damage that may have occurred during shipment. If any damage (including cracks or scratches) is evident, or if parts are missing, immediately call the Service Desk at 758-HELP. Do not use the machine if it is damaged.

Turn On the ThinkPad for the first time

• Once the power supply and Ethernet cable have been plugged into the ThinkPad, turn it on.
• The power button is located at the top of the keyboard. To turn on the ThinkPad, push the button and release.
• The ThinkPad MUST be connected to the wired network with the Eterhnet cable when turned on for the first time.
  

Log on to the ThinkPad

Vista and Windows XP requires you to log on to use the ThinkPad. The login screen cannot be bypassed. Log in using your network login and password EVEN IF YOU ARE NOT ON CAMPUS. Windows XP will require you to log into the DEACNET domain. If you try to log on to anything other than DEACNET, you may experience problems, including the inability to log on at all, or the inability to get to some resources.

Vista
Upon starting the ThinkPad, the following fields are required to log in:

• User name: Type your user name (e.g., smitab9) in the space provided if it is not already entered.
• Password: Use the password provided to you by Information Systems.
  As added security, your password will appear on the screen as asterisks (******).

Windows XP
Upon starting the ThinkPad, the following fields are required to log in:

• User name: Type your user name (e.g., smitab9) in the space provided if it is not already entered.
• Password: Use the password provided to you by Information Systems.
  As added security, your password will appear on the screen as asterisks (******).
• Domain: This field should always read DEACNET. Do not modify this text. When all three fields are filled in, click the OK button.

The ThinkPad can take up to three minutes to complete the start process. Software applications will not be available until the start process is complete.

It is important for ThinkPad users to reboot and log on weekly to the wired network in order to receive critical computing updates.

Setting Your Administrative Password

As soon as your desktop appears, you will be prompted to change your administrator password for the ThinkPad. This is NOT your Wake Forest user name and password that you use for personal computing. Be sure to remember this password.

Connect to the Wired Campus Network—LAN

• Attach the Ethernet cable to the Ethernet jack on the left side of the ThinkPad.
• Plug the other end of the Ethernet cable into an active data jack in the wall. Check to see that the link lights are blinking on the ThinkPad Ethernet jack. If you have an active connection you should see one solid and one blinking light.
• Turn on the ThinkPad and log in.

Connect to the Wireless Campus Network—WLAN (Wi-Fi)

• Turn on the ThinkPad and log in.
• Click the Windows Wireless Network Connection icon (Vista) or the Access Connections (Windows XP) icon in the System tray on the bottom right side of the screen.
• Click the wireless network you want to join (Student for all students). You will be prompted for your user name and password.

WFU Network Speeds

• The wireless campus network offers connection speeds up to 54 Mbps.
• Residence hall rooms also offer access to the wired/LAN campus network which runs at 100 Mbps.

Use the Software on the ThinkPad

• Applications can be accessed through the folders in the Start menu.
• Loading non-standard software applications can potentially cause problems and result in lost data.
• For security, the ThinkPad includes firewall protection. Do not install personal firewall software. Installing additional firewall software can prevent access to necessary campus resources such as the Wake Forest Information Network (WIN).

Turn Off the ThinkPad

Vista
Go to the Start menu. Select the arrow button and choose Shut Down. If prompted, allow Windows Updates to install. Be sure to wait for the ThinkPad to completely power down before closing the display or transporting the ThinkPad. If the ThinkPad does not power off, press and hold the power button.

Windows XP
Go to the Start menu. Select Shut Down and click OK in the box that appears. If prompted, allow Windows Updates to install. Be sure to wait for the ThinkPad to completely power down before closing the display or transporting the ThinkPad. If the ThinkPad does not power off, press and hold the power button.

Taking Care of the ThinkPad and Data

Take Care of The ThinkPad

Take Care of Your Data Files

Travel with the ThinkPad

Secure the ThinkPad

Insurance

How to Take Care of the ThinkPad

• Carry the ThinkPad in a padded case.
• Treat the screen with care.
  • Do not drop the ThinkPad.
  • Clean the screen with a soft, damp (water only) cloth.
  • Do not bend or twist the display or force it to lay flat.
  • Do not place any objects on the ThinkPad.
• Keep the ThinkPad in a cool, dry place. Only expose to temperatures between 40°F to 85°F.
• Prolonged exposure to extreme temperatures will damage the ThinkPad.
• Keep liquids away from the ThinkPad. DO NOT turn on a wet ThinkPad. If the ThinkPad is on when the spill occurs, turn it off. Take it immediately to the Service Desk for assistance.
• Leave the machine intact. Do not try to service the ThinkPad or take it apart. Do not mark the ThinkPad in any permanent way.
• When shutting down, setting to standby, sleeping or hibernating a ThinkPad wait until the process is completed as indicated by the illuminated half moon icon before moving the ThinkPad.
• Shut down the ThinkPad every night.

Take Care of Your Data/Files

• Always store your data/files in the c:\users\username\documents (Vista) or c:\Userdata folder (Windows XP). This is the folder the Service Desk will try to recover if you encounter problems with the ThinkPad.
• Turn off the ThinkPad before moving it. Moving the ThinkPad while it is on can damage the hard drive and may result in loss of data/files.
• Do not load any additional software. If any problem software is installed, the Service Desk will reload the ThinkPad with the initial standard software, erasing all other data/files and programs. It is your responsibility to have a backup of data/files.
• Back up your data/files on a regular basis.
• Do not loan the ThinkPad. Insurance covers the ThinkPad only when it is in your possession.
• Shut down the ThinkPad daily.

Travel with the ThinkPad

• Never leave the ThinkPad unattended. Computers are frequently stolen in airports, train stations and coffee shops.
• DO NOT check the ThinkPad as luggage; always carry it on the airplane with you.
• DO NOT put the ThinkPad in the overhead compartment. Store the ThinkPad under the seat when not in use.
• DO NOT leave the ThinkPad in the seat of your vehicle. Store it for brief periods of time in the trunk.
• DO label the ThinkPad with a non-permanent label.
• DO make a backup prior to travel. Transport the backup separate from the ThinkPad. Keep another backup at your home or office.

Secure the ThinkPad

• Most thefts occur when property is unattended and unsecured.
• Secure the ThinkPad with a lock down kit (available at most computer supply stores and the College Bookstore) at all times.
• Attach the cable to an object that would be difficult to remove.
• If the ThinkPad is stolen from a campus location, report it to University Police (758-5911) immediately. If it is stolen from an off-campus location, contact local law enforcement.
• You must provide a copy of the police report to the Service Desk walk-in area.
• Neither Wake Forest University nor Information Systems assumes responsibility for negligence resulting in theft, loss, or damage to the ThinkPad.
• ThinkPad thefts are not uncommon. Protect your data/files by securing the computer and having a backup of your data files.

Insurance for ThinkPads

Wake Forest University provides insurance for all university owned ThinkPads. There is a deductible for each incident of damage and theft. This deductible is the responsibility of the student, and is subject to change.

Wake Forest also offers students the opportunity to purchase optional insurance for the ThinkPad to cover accidental spills, drops or other damage. The ThinkPad Insurance costs $80. Without the ThinkPad Insurance, students will pay up to a $500 deductible per incident for damages to their computer. After 11:59 p.m. on the day the student receives the ThinkPad, the Wake Forest ThinkPad Insurance is not available.

Backing Up Data

Back Up Personal Files

Record Data with Roxio Creator (Vista)

Record Data with RecordNow (Windows XP)

Determine the Best Backup Option for You

Backing Up Personal Data/Files

You are responsible for making backups of personal data/files stored on the ThinkPad.

Why back up my data/files?

Files and data can be lost through viruses, accidental deletion, hardware failure, or theft of the computer. Backups will reduce the impact of such occurrences. In addition, if you are bringing the ThinkPad to Information Systems for ThinkPad exchange or repairs, your data must be backed up prior to service.

How often should I back up my data/files?

A good rule of thumb is to back up your data/files whenever you have done enough work that you would not want to re-create it if your changes were lost. Also, data/files should be backed up before the junior ThinkPad exchange. Always back up your data before you bring the ThinkPad to the Service Desk walk-in area for repairs.

What type of storage device should I use?

CD-R, DVD-R, USB keys and external hard drives are all options that can be used to back up your data.  Note that CD/DVD-RW and CD/DVD+R discs may not be readable on all computers and are not recommended.

How do I make a backup?

Roxio Creator (Vista) or RecordNow (Windows XP) software is installed on the ThinkPad to write your files to a CD-R or DVD-R. A CD-R holds 650-800 MB of data/files and takes up to 20 minutes to burn. A DVD-R holds 4.7 GB of data/files and takes up to 60 minutes to burn. The College Bookstore carries CD-Rs and DVD-Rs.

Vista

Using Roxio Creator to Create a Backup of Your Files to a CD or DVD

• Close all programs and files.
• Open Roxio Creator.
• Insert a blank, recordable CD or DVD into the CD/DVD drive.
• Navigate to the WFUT4002009 folder.
• Click Burn button at the top of the folder.
• When prompted, name the disc and click Next.
• The disc will be created.  Depending on the amount of data, it may take several minutes.
  When confronted with a File In Use message, click Skip button. (If you closed all programs and files before the backup process begins, File in Use refers to files running in the background by Vista that cannot be and do not need to be backed up.)
• On the desktop, double-click the Computer folder.
• Right-click on the CD/DVD drive.
• Click Close session.
• Right-click again on the CD/DVD drive.
• Click Eject disc.

Contact the Service Desk if you have questions about making a backup of your data.

To Restore files on Your Hard Drive from your CD/DVD Backup:

• Insert burned CD or DVD into CD/DVD drive.
• Double-click Computer icon on the desktop.
• Double click the CD/DVD.
• Select all files on the CD/DVD.
• Select the Edit menu.
• Click Copy.
• Click Start menu.
• Click to open the WFUT4002009 folder.
• Select the Edit menu.
• Click Paste.
• When prompted, allow all folders/files to be overwritten.

Using Windows Expolorer to Create a Backup of Your Files to an External Hard Drive

• Close all programs and files.
• Click the Start menu.
• Click Computer.
• Double-click on T400 (C:)
• Locate and double-click on Users folder.
• Locate and right-click on WFUT4002009 folder.
• Click Copy.
• Close the window.

Make sure the external hard drive is plugged in. Note: Close the AutoPlay window if it appears.

• Click Start menu.
• Click Computer.
• Locate and right-click on your external hard drive (most likely drive E: ).
• Click Paste.
• A small dialog box will appear, displaying time remaining. Depending on the amount of data, it may take several minutes.
• If errors about files appear, click Skip for all boxes. (If you closed all programs and files before the backup process begins, File in Use refers to files running in the background by Vista that cannot be and do not need to be backed up.)

Contact the Service Desk if you have questions about making a backup of your data.

Windows XP
Using RecordNow  to Create a Backup of Your Files

RecordNow has the ability to span backups across multiple CDs or DVDs. Below are instructions for recording data to one disc and recording data that spans multiple discs. The ThinkPad will write to both CD-R (preferred) or CD-RW, and DVD-R (preferred) or DVD+R.

Recording Data

• Begin by inserting a blank disc into the drive.
• In the navigation pane on the left, click on Data to expand the data options, then click Data Disc.
• Use the Add Data button to add files to the list for backup or drag and drop folders onto this window.
• If backups exceed 700MB on a CD or 4.7GB on a DVD, a note indicating the number of blank media required to back up the selected data will appear on the lower left of the screen.
• Press the red button in the lower right corner of the screen to begin writing the data to the disc.
• You will be asked to confirm the number of disks that will be required for the project. Click YES to continue.
• As the data is copied to the disk, a progress bar and countdown time will appear at the bottom of the screen.
• When the disc is full, you will be prompted to remove the first disc, insert the next disc and continue.
• When the process is complete, the disc will eject from the drive.

Adding Additional Files to a CD-R or DVD-R

To confirm a disc that can be appended later with more files, go to the Tools menu and click Options. In the Options window navigation pane, click Data and confirm the option “I would like to use discs for more than one recording” is selected.

More Backup Options

There are many different options you can use to store/backup your data. Explore some of those options here.

Getting Help with the ThinkPad

Information Systems Service Desk
Service Desk staff will help resolve any problems, questions, or concerns you have with the standard computing equipment you are issued at Wake Forest. When calling or e-mailing, give a detailed explanation of the problem or question, what has been done to try to fix the problem, your phone number, name, and user name.

Service Desk Location and Hours
Walk-in....................IS Building, Room 256
Telephone Number....758-HELP, option 2
Hours.......................758-HELP, option 4
Status Line...............758-HELP, option 1

E-mail Us
Submit a case to the Service Desk
Submit an IS Service Request (faculty and staff only)
Online Status
Service Desk Online

Additional Computing Resources

Students:
For assistance with computing issues in your residence hall, contact your Resident Technology Advisor (RTA) or call 758-RTAS.

Faculty:
For assistance with computing issues in your department, contact your academic department's instructional technologist.

The ThinkVantage “Blue Button”

Located at the top of the keyboard, the ThinkVantage “Blue Button” can be used to quickly access support resources.

WFU ZSR Library

In addition to software applications, the standard software load has links to numerous resources for research, most of which are available from on or off campus. These tools will help you access the Library’s online catalog as well as electronic journals and databases.

Additionally, links for contacting librarians for assistance are also available. Students who need additional research assistance can request a personal research session by clicking on the link under ZSR Library Services or contacting the Reference Desk at 758-5475.

Learning Opportunities

Throughout the year, classes are offered through the Professional Development Center for faculty, staff and students.

Learning materials can also be found online at Information Systems Learning as well as the
Z. Smith Reynolds Library.

WFU Computing Assistance

For your convenience, links are provided on the ThinkPad to the following support resources:
• Blackboard Help
• ZSR Technology How To

Troubleshooting

Passwords

Network/Internet

Data Files

ThinkPad Related Problems

Passwords

Your network/e-mail/WIN password must be 6-8 characters and contain a combination of numbers and letters. Passwords are case sensitive. You will be prompted periodically to change this password. If you experience problems changing your password, contact the Information Systems Service Desk at xHELP for assistance. You will be required to provide proof of identity.

Multiple Passwords

This occurs when you change your network password on another computer, (e.g. on a library desktop). To correct this, plug the ThinkPad into a wired connection, press CTRL + ALT + DEL, select Change a Password (Vista) or Change Password (Windows XP), and then click OK. You will receive a dialog box that says your password has been changed. Allow 45 minutes to one hour for your e-mail and WIN passwords to sync.

Password expired?

Passwords expire every six months. You will receive an e-mail 9, 6, and 3 days from the time your password expires to remind you to change your password on a wired connection.

• When you log on to the wired network a message box may appear stating that your password will expire and prompting you to select a new one. To select a new password, click OK and type in a new password twice for verification (you cannot re-use passwords). It may take 45 minutes for the password to change across all University systems. During that time, if your new password does not work, continue to use your old password.

• You must connect to the wired campus network to change your password. If you are not able to connect to the campus network because you are traveling, on break, or off campus, use VPN or contact the Service Desk for assistance.

Network/Internet

Accessing Internet Resources from Campus Using a Wired/LAN Connection

Difficulty accessing Web pages or e-mail may indicate a lost connection to the wired network.

1. Check the Ethernet cable to make sure it is still plugged into the data jack on the wall and to the ThinkPad.
2. Check to see if the network lights next to the connection on the ThinkPad are active. If you have an active connection you should see one solid and one blinking light.
3. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or e-mail, contact the Service Desk or check the status line at 758-HELP, option 1.

Accessing Internet Resources from Campus Using a Wired/LAN Connection

Difficulty accessing Web pages or e-mail may indicate a lost connection to the wireless network.

1. If you have lost contact with the wireless network, you should see a red X on the Windows Wireless Network Connection icon (Vista) or the Access Connections icon (Windows XP) in the System tray. You may need to change locations to resume wireless connectivity.
2. Ensure that the wireless radio is turned on by the hardware switch on the front left of the computer. Press Fn F5 to ensure the radio is turned on internally.
3. Click the Windows Wireless Network Connection icon (Vista) or the Access Connections icon (Windows XP) in the System tray. Select the appropriate wireless network (Student for all students) and click Connect. You will be prompted for your Wake Forest user name and password.
4. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or e-mail, contact the Service Desk or check the status line at 758-HELP, option 1.

Finding Data/Files

• If you can’t find a file you created, go to Start Search from the Start menu (Vista) or Start > Search > For Files or Folders (Windows XP) and search by the name (or part of the name) of your file.
• If you can’t open a file, visit the Service Desk walk-in area. The Service Desk has software tools that can help recover files.

Program not responding?

Press Ctrl-Alt-Del and select the Start Task Manager (Vista) or Task Manager (Windows XP) button. Choose the Applications tab and choose the program that is not responding. Click the End Task button.

ThinkPad frozen or will not shut down?

When unable to perform a normal shut down, press and hold the power button until the ThinkPad shuts off.

Liquid spill—ThinkPad got wet

If any type of liquid is spilled on the ThinkPad, DO NOT power it on. If the ThinkPad is on at the time of the spill, turn it off. Immediately bring the ThinkPad to the Service Desk walk-in area. DO NOT power on the ThinkPad even if it appears to be dry.

How do I prevent hard drive failure?

Moving the ThinkPad while it is on can damage the hard drive. Always wait for the ThinkPad to completely shut down or hibernate/stand-by/sleep before moving the ThinkPad.

What are some simple ways I can troubleshoot computing problems?

Performing a shut down or restart will reset memory and software on the computer. Turn off the ThinkPad, wait 30 seconds and restart. If the problem persists, record any/all error messages or malfunctions to report to your RTA or the Service Desk. When contacting the Service Desk, please give your name, user name, phone number, and problem description.

Frequently Asked Questions

Passwords

Network

Protecting My Data

Software

Media Files

E-mail

About passwords…

How do I change my e-mail/network/WIN password?

Press the Ctrl-Alt-Del buttons and select the Change a Password (Vista) or Change Password  (Windows XP) button. “Log on to DEACNET” must be selected before you enter your new password in Windows XP. In Vista, type the old and new password and confirm the password. If you are off campus, connect to VPN first. If you need assistance changing your password, contact the Information Systems Service Desk at xHELP. You will be required to provide proof of identity.

Do I have to change my e-mail/network/WIN password?

Yes, you need to periodically change your password for security reasons. You cannot re-use the same password.  Passwords must be 6 to 8 characters long. Passwords must contain a combination of letters and numbers but not special characters like *@#.

Allow 45 minutes to one hour for your passwords to synchronize across all WFU systems.

Passwords expire and cease to work after six months.

If I am away from campus can I change my password?

Yes. You will need to connect to VPN. Then connect to the Internet and change your password.

About the network…

Do I need to log on to the wired campus network?

Yes. Log in on a regular basis (weekly). Software fixes and upgrades that Wake Forest has received from software vendors are sent to the ThinkPad through the wired network. Logging on also offers access to network printers and shared files.

Do I always have to log on to Deacnet?

Yes, even when off-campus. If you remove yourself from the Deacnet domain, you will no longer be able to log into the ThinkPad. To rectify this issue bring the ThinkPad to the Service Desk.

Is the ThinkPad protected against viruses?

Yes. Virus-protection software is loaded when the ThinkPad starts. If you disable this software, you will no longer be protected and this could mean the loss of the entire contents of the hard drive. Viruses can spread through e-mail, shared files and instant messaging.

How do I move between the wired and wireless networks on campus?

Be sure you are in a wireless zone. You can then unplug the Ethernet cable from the ThinkPad. Wait for the login prompt. If the prompt does not appear, click the Windows Wireless Network Connection icon (Vista) or the Access Connections icon (Windows XP) in the System tray.

How many network (data) jacks are active in my residence hall room?

There is one active data jack per student per room.

How can I create my Wake Forest University home page?

Go to the WFU Preferences Web page.

I am a faculty or staff member. How do I print to a network printer?

Contact your department’s technical support resource for a list of network printers and connection instructions.

I am a student. How do I print to the pay-for-print system?

From the current application you are using, choose the print command and in the print window pull down list select \\washington\zsrlibrarybw to print to any of the library’s multi-function printer/copiers. Swipe your WFU ID card at the location of your choice in the library to obtain your printed material.

About protecting my data…

How do I prevent data/file loss?

When you create a file, name and save it immediately. Save often! Make backups. Don’t store or transport backups with the ThinkPad in the event of theft. Turn off the ThinkPad properly. Wait for the ThinkPad to completely shut down or hibernate/stand-by/sleep before moving the ThinkPad. Scan for viruses. Don’t install other software applications.

Why should I make a backup of my data/files?

Data/files can be lost as a result of a stolen ThinkPad, viruses, faulty hard drives, and power outages, among other reasons. Backups will prevent the loss of irreplaceable data/files and valuable time spent trying to re-create data/files.

How do I store data/files on the server space available to me?

Students are allotted 25 MB of file server space on the Academic Computing (AC) file system. While connected to the campus network, to access your space on the file server.

• Vista

Go to the Network icon on the desktop and open the Shortcut to Academic File Server (Acfiles) icon and then put files in the MyBackups folder.

• Windows XP

Go to My Network Places on the desktop and open the Shortcut to Academic File Server (Acfiles) icon and then put files in the MyBackups folder.

Why should I put all my data/files in the default folder?

• For Vista

All files you create using Wake Forest standard software, when saved, are automatically stored in a folder called Documents, located at C:\users\ username \documents. There is a shortcut to this folder on the desktop and in the Start menu. Inside this folder are subfolders named after the programs (e.g., Word, Excel, and Acrobat). When data/files are saved, they are stored inside their respective folders. Thus, if you create and save a file in Word, it is stored inside the Word folder in Documents.

• For Windows XP

All files you create using Wake Forest standard software, when saved, are automatically stored in a folder called Userdata, located at C:\Userdata. There is a shortcut to this folder on the desktop and in the Start menu. Inside this folder are subfolders named after the programs (e.g., Word, Excel, and Thunderbird). When data/files are saved, they are stored inside their respective folders. Thus, if you create and save a file in Word, it is stored inside the Word folder in Userdata.

About software...

Can I load other software on the ThinkPad?

Software required for coursework that your professor has instructed you to load can be installed. No other software should be installed since it can potentially cause problems. If a problem is caused by non-standard software, the Service Desk will reload the ThinkPad with the standard software load. A reload erases the hard drive and re-installs the standard software. Back up your data before you bring the ThinkPad to the Service Desk walk-in area for repairs.

About media files...

Why won’t the Service Desk transfer media files if the ThinkPad needs to be reloaded?

To avoid possible infringement of copyright laws, the Service Desk is unable to transfer media files.

About e-mail...

Getting your WFU E-mail without the ThinkPad

All new students will access their WFU e-mail through WFU Google Mail.

Upperclassmen, faculty and staff may use WebMail for checking new messages. Use this Web link when you do not have access to the ThinkPad and Thunderbird Mail.

Using Outlook/Exchange for your e-mail and calendar? Use this Web link when you do not have access to the ThinkPad.

E-mail

Using E-mail

Using the Directory and Address Book

Avoiding Spam

E-mail Size

Using Folders

Creating a Signature

E-mail at WFU
Policy on Responsible and Ethical Use of Computing Resources

Use of Wake Forest technology resources, including your Wake Forest e-mail account, is governed by the Policy on Responsible and Ethical Use of Computing Resources. Specifically, the policy prohibits harassing e-mail, misrepresentation through e-mail, and e-mail spam.

WFU Google Mail is the standard e-mail application for All New Incoming Students during the Summer and Fall of 2009.

• All new students will be assigned a Wake Forest University Google Mail account. To access your account, go to WFU Google Mail and enter your Wake Forest University user name and password.
• Learn more about Google Mail features here.

Outlook/Exchange e-mail is used by some Wake Forest departments. Anyone using Outlook/Exchange e-mail should refer to these materials.

• While Microsoft Outlook is part of the standard load, Wake Forest discourages the use of Outlook Express. Unlike Microsoft Outlook which is a part of the Microsoft Office Suite, Outlook Express is a free e-mail program that comes with Internet Explorer. Outlook Express is more susceptible to viruses and cannot be made as secure as Microsoft Outlook.

Thunderbird is the standard e-mail application on the ThinkPad for upperclassmen, faculty and staff. Thunderbird allows you to create, send and retrieve e-mail messages, and maintain an e-mail address book. Below are some instructions for effectively using Thunderbird at Wake Forest.

Using the WFU E-mail Directory in Thunderbird to search for WFU Students, Faculty, and Staff

• Click Write.
• A new window will open and the cursor will blink in the To: field.
• Begin typing the name of the WFU student, faculty or staff member.
• The type-ahead feature will list all the WFU e-mail addresses that match. The more of the name you type, the closer the match will be.
• Scroll through the list and click the correct name.
• Press Enter key to go to the next line in the To: field
• Press Tab key to move on to the Subject field.

Using the Thunderbird Personal Address Book to Store E-mail Addresses

You can quickly add people who have sent you an e-mail to your Personal Address Book.

• Open a message.
• Click on the sender’s e-mail address in the From or CC field.
• Click on the option Add to Address Book.
• A new address book card will open for that entry.
• Type a nickname, and any additional information that you want to enter for that person.
• Click OK when you are finished. To send that person an e-mail, type their nickname in the To: field of a message.

Viewing Attachments in Thunderbird While Avoiding Viruses

• Do not open unsolicited e-mail attachments, even from friends and family. These messages can be generated by a computer virus and can spread that same computer virus via attachments.
• Messages with poorly spelled text or no text at all are often generated by a virus to spread viruses.
• When in doubt, e-mail the sender and ask if they sent the attachment before opening it.
• The Wake Forest outgoing e-mail limit is 10 MB.

Extra Protection in Thunderbird Against Spam

All incoming WFU e-mail is scanned for known spam before it is delivered to you.

PureMessage for Thunderbird and Outlook E-mail

PureMessage is a mail-filtering program that runs on the e-mail server. All ingoing and outgoing e-mail messages pass through PureMessage.

Manage your quarantined spam by visiting WFU Puremessage. Login with your WFU user name and password. Quarantined messages are deleted after two weeks.

Avoid Spam by Protecting your WFU E-mail Address and using Junk Mail Controls in Thunderbird

Spammers collect e-mail addresses from many sources. Replying to unsolicited junk messages or clicking unsubscribe links confirms your e-mail address and may encourage more spam. Enabling the junk mail controls and teaching Thunderbird to recognize junk mail can greatly reduce the volume of junk in your inbox.

To set junk mail controls

• Go to the Tools menu and click Junk Mail Controls.
• With your WFU account selected in the pull down list, click the Adaptive Filter tab and check Enable adaptive junk mail detection.
• Review the other options listed in the Settings tab. Some users prefer to have junk mail moved to the junk folder and then automatically deleted after a period of time.
• Next, train Thunderbird to recognize Junk messages and Non-Junk messages: From your Inbox, select a message. Click the Junk button in the toolbar to mark or unmark the message(s). As Thunderbird learns more about which messages you consider junk, it gets better at identifying and removing them.
• Make sure to correct Thunderbird when it incorrectly labels messages as junk by clicking the Not Junk button.

How to Avoid Exceeding the Wake Forest E-mail

Quota To ensure you receive all University communications, avoid going over the e-mail quota.

• No new e-mail is received if you exceed the 12.5 MB quota on the WFU e-mail server.
• Check your e-mail with Thunderbird regularly in order to download messages from the mail server to the ThinkPad.
• WFU WebMail leaves messages on the server, making it more likely you will reach your quota.
• Once e-mail is downloaded to the ThinkPad, the e-mail server space is available again.
• Contact the Service Desk for assistance restoring access.

Using Folders to Safeguard your E-mail in Thunderbird

Leaving too many messages in your inbox makes your messages vulnerable to viruses and corruption. Additionally if a virus makes it to the inbox it can also corrupt the inbox and result in a loss of messages. To avoid a loss of messages, move e-mail out of the inbox and into other folders.

• To create a folder, right-click on “username”@wfu.edu in the left message pane.
  WARNING: Do not create subfolders of the inbox.
• Choose New Folder from the pop-up menu.
• Type a name for the new folder.

Creating a signature file using the VCard feature in Thunderbird

To attach standard signature text to the bottom of every message follow these steps:

• Click on the Tools menu.
• Select Account Settings.
• Select “username” @wfu.edu.
• Check the box on the right, Attach my vCard to messages.
• Click Edit Card, fill in the fields and click OK.

Virus Protection and FAQs

Computer Viruses

FAQs

Computer Viruses

Computer viruses can be spread through the following methods:

• E-mail messages and e-mail attachments
• Downloading MP3s, movies, or other files through file-sharing programs
• CD-Rs and DVD-Rs
• Instant Messenger attachments and links
• Social networking Web sites (e.g. Facebook, Twitter)
• Sharing files incorrectly
• Not having the latest security updates on the computer

Protection

• Virus Scan: All ThinkPads are loaded with Symantec EndPoint Protection, which is updated regularly through the Internet. It will scan all files before they are opened, renamed, moved, copied, run, or saved. It can also help repair files if they become infected. A weekly scan for viruses will automatically run Tuesdays at 11 a.m. It is important that you allow this scan to run to completion.
• Automatic Updates: Wake Forest will send out security updates or patches to the computer through the campus network. It is, therefore, extremely important that you regularly log on to the wired campus network, even if you live off campus. When you are notified that a new update is ready to be installed, please allow the update to continue.

Prevention

Viruses also affect the campus network. Network traffic caused by viruses can slow down Internet services or disrupt service for the entire campus. Please react swiftly to IS virus or security warnings to prevent network slow downs or disruptions. Shut down and then restart the computer. Log on and remain connected for at least ten minutes to the campus wired network weekly, even if you live off campus, to receive all necessary virus definitions and security patches.

Repair
If you believe the ThinkPad has become infected with a virus, scan all the files on the hard drive with Symantec EndPoint Protection. Be sure you are using the most current virus definitions. These will install automatically with an Internet connection or can be manually installed. The scan will report if any files have been infected. You can also scan a particular file. See the Frequently Asked Questions about Viruses below for instructions to scan for viruses. If you have any questions, contact the Service Desk.

Frequently Asked Questions about Viruses

I got a message saying “I sent an e-mail that was rejected because it contained a virus.” I never e-mailed the address. What is going on? Viruses often ‘spoof ’ e-mail addresses so others may get a message that looks like it is from you but, in reality, it is not from you. There is nothing you can do to prevent this. To be sure you don’t have a virus, run Symantec EndPoint Protection on the ThinkPad.

Someone said they got a message from me that was infected. What do I do?
First, be sure you actually sent them a message. Viruses often ‘spoof’ e-mail addresses. If you didn’t send the person a message, it may be a spoof. There is nothing you can do to prevent this. If you DID send them a message with an infected attachment, run Symantec EndPoint Protection on the ThinkPad (be sure you have the latest virus definition files).

Is the ThinkPad protected against viruses?
Yes. Virus-protection software is loaded when the ThinkPad starts. If you disable this software, you will no longer be protected and this could mean the loss of the entire contents of the hard drive. Viruses can spread through e-mail, shared files and instant messaging.

How can I be sure that a file on the computer is not infected?
Right-click on the suspected file. Select Scan for viruses. SymantecEndPoint Protection will scan the file and tell you if it is infected.

What should I do if I think the computer is infected with a virus? Start Symantec EndPoint Protection by going to Start > Security and Antivirus > Symantec EndPoint Protection. On the left side of the window select Scan Computer. On the right side of the window, click to place a check beside C:. Click Scan in the lower right corner to begin scanning. The entire C: drive will be scanned.

What will Symantec EndPoint Protection do with an infected file?
It will attempt to repair the file. If it cannot, it will place the file in Quarantine, which prevents the file from being accessed until a fix is found or you delete it. Updated virus definitions may have fixes for quarantined files.

What is the virus scan that runs every Tuesday at 11 a.m.?
It is a weekly scan of your hard drive for viruses. It is important that you allow this scan to run to completion. Symantec EndPoint Protection automatically updates virus definitions used in these scans. You can check for virus definition updates yourself by going to Start > Security and Antivirus > Symantec EndPoint Protection and clicking the Live Update button.

Extra Protection:
Incoming WFU e-mail is scanned for known viruses before it is delivered to you. In the event that you are sent an infected e-mail, the infected message will not be delivered.

BEWARE: No scanning system is perfect.
Attachments (from e-mail or instant messaging) can still contain viruses. If you are unsure about an attachment, contact the sender and confirm that they did intend to send you the attachment before you open it.

Wake Forest Information Network (WIN)

What is WIN?

Using WIN

Logging Off WIN

What is WIN?

The Wake Information Network, or WIN, is an intranet - a network accessible only to users authorized by Wake Forest. WIN offers a wealth of information and resources for all members of the Wake Forest community. WIN is where students go to register for classes, view grades, look up students or faculty in the directory and log work hours for campus jobs. WIN is unavailable from 2am to 5am EST Sunday through Friday, and 2am to noon on Saturdays.

Accessing WIN

WIN is accessible to authorized users from both on and off campus. From a university issued ThinkPad, click Start > WIN – Wake Forest Information Network.

From any other computer you can access WIN by navigating to https://win.wfu.edu. There is also a link to WIN on the Wake Forest homepage and The Student online magazine. Be sure your browser is set to accept cookies and pop-ups from https://win.wfu.edu if you are using WIN from a non-WFU computer.

The WIN Login Page

The WIN login page displays announcements and provides links for many frequently used Web sites on and off campus. Use the box on the Login Page to enter your User Name and Password. These are provided to you by Information Systems and will be the same as your user name and password for the network and e-mail (e.g., smitab9). After entering your User Name and Password, click the log in button.

Using WIN

To navigate to the different parts of WIN, use the links at the top of the main window. Clicking on any of these links will provide a list of options. The exact links you see on each page will depend upon your relationship with the University (student, faculty, staff, or alumni).

Services Available in WIN

• Today: Announcements, weather, student events calendar, foreign language placement tests (first-year students only).
• Personal: Personal info, change birthday/photo visibility, find your long distance personal security code, student payroll timecards, change password, register your vehicle
• InfoCentral: Textbook exchange, Student Government news and voting, student jobs, birthdays.
• VirtualCampus: register for classes, check grades, view class schedule, check holds, find registration time and monitor your progress towards a WFU degree with Degree Evaluation.
• Directories: Look up students, faculty and staff in the online directories, and use the Campus Yellow Pages.

Logging off WIN

WIN is a password-protected area of the campus network. It is important that you log off properly to protect your information. To log off, use the Exit button on the main WIN screen. This ends your WIN session and removes any password entries, preventing others from accessing your WIN account.

Registering for Classes

Registering for Classes

All students use WIN to register each semester for classes. A Personal Identification Number (PIN) is needed from your adviser in order for you to register for classes.

• Log in to WIN and click the Virtual Campus link.
• Click Register for Classes using Course Reference Numbers (CRN) or Register for Classes using Class Search.
• In the Choose a Term drop-down box select the semester you want to register for (if it is not already selected). Press Submit.
• Enter your PIN and press Submit.
• Enter the CRNs for the classes you wish to enroll or search for the class to find the CRN and follow the instructions on the screen.
• To view a schedule, click the Student Schedule by Day & Time link in Virtual Campus.

If you need assistance logging on to WIN, call the Service Desk at xHELP (x4357). If you have questions about registration, visit the assisted registration rooms in Greene Hall during the hours of new student registration listed below, or call the Registrar’s Office at 758-5206.

New Student Registration for Fall 2009

Monday, August 24 2009 2 p.m. - 6 p.m.
Tuesday, August 25 2009 9 a.m. - 1 p.m.

 

Avoiding Deceptive Software

Spyware and Adware

Spybot-Search & Destroy

Malwarebytes

Spyware

What is Spyware and Adware?

Spyware is software that collects personal information (including e-mail addresses and passwords) from a computer without the user’s knowledge or consent. Spyware is often associated with software that displays advertisements, called adware. Advertisers may install adware on a computer with or without the knowledge of the user and then generate a stream of unsolicited advertising that affects your productivity by compromising the performance of the computer.

What is Deceptive Software?

Spyware and unauthorized adware are two examples of deceptive software. Deceptive software includes programs which take over your home page or search page without first getting your permission. Deceptive software often gets on a computer during the installation of another program you want such as a music or video file-sharing program.         

How do I know if I have Deceptive Software on my computer?

• When you start your Internet browser, does it open to a page you've never seen before? When you select “search,” are you taken to a page you do not recognize? Some deceptive software will alter these settings without your knowledge.
• Do you see a sudden increase in advertisements on pages where you've never seen them before? Deceptive software sometimes bombards you with pop-up ads no matter what page you visit. These ads often contain adult content or Web sites you may find objectionable.
• Does the computer seem sluggish? Deceptive software is not necessarily designed to be efficient. The resources it uses to track your activities and deliver advertisements can slow down the computer and bugs in the software can make the computer freeze or crash.
• Do you see a large number of unknown icons in the System tray? A long list of icons in the system tray in the lower right corner of the ThinkPad desktop can be an indicator of adware or spyware running on a computer. Extra icons in the System tray indicate programs that are running in the background. These programs can lengthen the time a computer takes to restart and make it sluggish to operate.

Discovering and Removing Deceptive Software

You probably have spyware if you experience any of the following:

• you see new toolbars in Internet Explorer that you did not intentionally install
• your browser crashes
• your browser start page has changed without your knowledge

Even if you do not see anything, you may be infected. More and more spyware is emerging that is silently tracking your Web surfing behavior to create a marketing profile of you that will be sold to advertisement companies. It is important to regularly scan the computer and remove any spyware.

Wake Forest recommends you download and use Spybot-Search and Destroy or Malwarebytes for deceptive software detection and removal.

Spybot - Search & Destroy

Spybot - Search & Destroy can detect and remove spyware from the computer. This software is free and can be downloaded for personal use by clicking Start > All Programs > Security and Antivirus > Download Spybot - Search and Destroy. Once downloaded, Spybot must be installed on the ThinkPad by the user. This software has been tested and approved to install on the ThinkPad.

To download and install Spybot – Search & Destroy follow these steps:

1. Go to Start > All Programs > WFU Security and Antivirus > Download Spybot - Search and Destroy.
2. On the Web page that appears, click Download Now.
3. When prompted to save the file click Save File.
4. When prompted to choose a location for the file navigate to the Desktop folder.
5. Click Save.
6. If a download window appears, wait until the download completes and close the download window.
7. Double-click on the file spybotsd152.exe on the desktop.
8. Follow the on-screen instructions and click the default options.
9. Select your setup language and click OK.
10. Click Next.
11. Read and click “I accept the agreement in the License Agreement” window.
12. Click Next.
13. Leave the default location for install and click Next.
14. Leave the default select components and click Next.
15. Leave the default Start Menu shortcut and click Next.
16. Click Next.
17. Click Install.
18. Click Finish.
19. Spybot will launch. Click OK in the “Legal stuff” window and Spybot will open with the wizard open.
20. Click the Create registry backup button. (This will take several minutes.)
21. Click Next.
22. Click Search for updates.
23. Click Download all available updates. (This will take several minutes and cause the program to close and re-open.)
24. Delete the file spybotsd152.exe from the desktop.

To update Spybot – Search & Destroy and run a system scan:

1. Click the Check for Updates button.
2. Click Check for problems. (This scan will take approximately 15 minutes.)
3. If problems are found when scan is complete, click the Fix selected problems button.
4. Click Yes to remove selected problems.
5. Click OK.
6. To run scans in the future, double click the Spybot – Search & Destroy icon on the ThinkPad Desktop or go to Start > All Programs > Spybot – Search & Destroy > Spybot – Search & Destroy.

Malwarebytes

Malwarebytes can detect and remove spyware from the computer. This software is free and can be downloaded for personal use by clicking Start > All Programs > WFU Security and Antivirus > Download Malwarebytes. Once downloaded, Malwarebytes must be installed on the ThinkPad by the user. This software has been tested and approved to install on the ThinkPad.

To download and install Malwarebytes follow these steps:

1. Go to Start > All Programs > _WFU Security and Antivirus >Download Malwarebytes.
2. On the Web page that appears, click Download Now.
3. When prompted to save the file click Save File.
4. When prompted to choose a location for the file navigate to the Desktop folder.
5. Click Save.
6. If a download window appears, wait until the download completes and close the download window
7. Follow the wizard prompts.

Perform a scan to detect and remove any malware.

Operating Systems

Vista

Windows XP

Vista Information

Logging On to Vista

Log onto the ThinkPad using your Wake Forest user name and password.

Using Ctrl-Alt-Del in Vista

By pressing the Ctrl-Alt-Del keys on the ThinkPad, you can:

• Lock this Computer: This option blocks access to the ThinkPad by others until you log in again.
• Switch User: allows you to switch between multiple accounts if present
• Log Off: Logs the current user off the ThinkPad and prompts for a new user to log on to the ThinkPad.
• Change a Password…: Prompts the user to re-enter their current password and enter the new password twice before completing the procedure. You must connect to the campus network to change your password. If you are not able to connect to the campus network because you are traveling, on break, or off campus, use VPN or contact the Service Desk for assistance. Password changes can take up to an hour to reach all WFU systems.
• Start Task Manager: Shows all programs currently running and their status. Can be used to terminate an application.
• Cancel: Closes the window launched by Ctrl-Alt-Del without making any changes
• Shut Down and Shut down options: Closes all applications and turns off the ThinkPad (This is located in the lower right corner of the screen.)
• Ease of Access: enables accessibility tools (This is located in the lower left corner of the screen.)

Windows XP Information

Logging On to Windows XP

The ThinkPad’s operating system is Windows XP Pro. To ensure you have access to all the network and local resources you need, make sure you always log on to the DEACNET domain, using your network login and password EVEN IF YOU ARE NOT ON CAMPUS. If you try to log on to anything other than DEACNET, you may experience problems, including the inability to log in at all, or the inability to access some resources.

Using Ctrl-Alt-Del in Windows XP

By pressing the Ctrl-Alt-Del keys on the ThinkPad, you can:

• Lock Computer: This option blocks access to the ThinkPad by others until you log in again.
• Log Off: Logs the current user off the ThinkPad and prompts for a new user to log on to the ThinkPad.
• Shut Down: Closes all applications and turns off the ThinkPad.
• Change Password: Prompts the user to re-enter their current password and enter the new password twice before completing the procedure. You must connect to the campus network to change your password. If you are not able to connect to the campus network because you are traveling, on break, or off campus, use VPN or contact the Help Desk for assistance. Password changes can take up to an hour to reach all WFU systems.
• Task Manager: Shows all programs currently running and their status. Can be used to terminate an application.
• Cancel: Closes the window launched by Ctrl-Alt-Del without making any changes.

VPN

What is VPN?

VPN (Virtual Private Network) is a secure, encrypted, connection that allows WFU users who are off campus to access computing resources normally only available to users on campus. For example, AC Files, shared folders, and some library resources such as Research Insight are normally only available when on campus.  However, if a user connects to VPN first, they can access those resources from off-campus locations.

When do I use VPN?

Connect to VPN when you need to connect to campus resources from off-campus locations using either a wired or wireless connection. For example, to use the ZSR Library databases from a local coffee shop that offers Internet access, connect to VPN first.

It is not necessary to run VPN when connecting to these resources from on-campus locations.

Vista

Visit this page for set up instructions.

Windows XP

Connecting to VPN Client (requires an Internet connection)

• Click Start >All Programs > VPN Client.
• On the Connection Entries tab, select wfu-remote-SEP-user.
• Click the Connect button.
• When prompted, enter your WFU username and password.
• When the warning banner appears, read the screen and choose OK.

The VPN Client icon in the task tray will display as a locked padlock once the connection is established.

University-issued Hardware

Click here to view features, specifications and parts lists for all university issued ThinkPads.

Parts Inventory

• TheThinkPad
• A/C adapter and power cord
• Ethernet cable (10’ cable)

Enabling the Touchpad

• To activate the Touchpad pointing device, click the Trackpoint icon in the System tray (looks like three boxes with red dot in center) and click Enable Touchpad.
• Once you have enabled the Touchpad, you can disable the Trackpoint by clicking Disable Trackpoint.

Using an External Mouse

The ThinkPad includes an integrated Trackpoint pointing device and a Touchpad, which function as a mouse. To use an external mouse with the ThinkPad, use a USB or Bluetooth enabled mouse.

Battery Facts

• The battery is under warranty for one year from Wake Forest’s date of purchase. If the battery fails after the first year, you may purchase a new battery, or use the ThinkPad on A/C power.
• Lithium-ion batteries have a limited number of life cycles. Each time the battery is used, it constitutes a life cycle.
• The battery is charging whenever the ThinkPad is plugged into A/C power, even if the ThinkPad is not turned on.
• The Lithium-ion battery should provide one to three hours of operation. Place the curser over the battery gauge in the system tray for estimate time of battery charge remaining.

Conserving Battery Power

• Adjust the display brightness control to the lowest comfortable level using the Fn key and the Home and End keys.
• Remove any CDs or DVDs from the CD-RW/DVD-RW drive when possible.
• Close any programs you are not using.
• If you are not using a wireless connection, turn off the wireless card radio by pressing Fn+F5, choosing the wireless radio tab and clicking the turn off button. You may also turn the radio off by using the switch on the left front of the ThinkPad.
• The feature called Battery Stretch will only minimally extend the battery life.

Brightness control

To change the screen brightness, hold down the Fn key in the lower left corner of the keyboard and use the Home key to increase the brightness and the End key to decrease it.

Ethical Practices

What is Copyright?

What is Plagiarism?

Responsible and Ethical Use of Computing Resources

What is Copyright?

• Federal laws govern the right to reproduce, publish, and sell original materials.
• Copyrighted materials include all photos, music, movies, software, books, online essays, art work, graphics, and other forms of media.
• Unless indicated otherwise, assume any work of this kind is protected under copyright law.
• If you didn’t create it, you can’t use it without getting permission and/or citing your source.

You CAN . . .

• Make a personal copy of songs or a CD you own to listen to in your car or on a personal audio device.
• Use media and images found on the Web or elsewhere that specifically say “public domain” or “copyright free”. Otherwise, assume they are copyrighted and off-limits.
• Download songs from for-fee services such as iTunes, Ctrax or Ruckus.

You CAN’T. . .

• Download copyrighted media from the Internet (even if you own the DVD or CD that contains the same content).
• Share or swap copyrighted media (even if you own it). This includes making CDs for friends.
• Use University equipment (including ThinkPads) to make illegal copies of media, to share copyrighted media or to download illegal media.

Where does WFU come in?

• External agencies are constantly monitoring illegal file-sharing activity. Violations are reported to WFU and law enforcement agencies.
• When WFU receives a notice that a user on our network is sharing files illegally, the University is bound by law to respond.

What happens when WFU investigates?

• Access to the University network is disabled.
• The music/media files are deleted from the computer.
• The Dean’s office is notified.
• You may be required to perform community service and/or be cited for an Honor Code violation.

What happens when other agencies get involved?

• You may incur fines, fees, damages, and possible imprisonment.
• Maximum penalties per incident are five years in prison and $250,000 per individual.
• Statutory damages are usually not less than $500 or more than $20,000, but may reach as much as $100,000.

More Information can be found on the Z.Smith Reynolds Library's copyright page.

What is Plagiarism?

• Plagiarism occurs when you use someone else’s ideas and pass them off as your own.
• It can occur when you quote from a book or an article and fail to give your source.
• It can occur when you copy and paste from the Internet directly into a paper and do not indicate the source of your information.
• It can occur when you paraphrase someone else and fail to give them credit for the ideas.

Why is Plagiarism bad?

• Plagiarism is theft. It is the theft of someone’s ideas or their intellectual property.
• Plagiarism is lying. When you turn in someone else’s ideas and claim them as your own, you are lying to your professor. 
• Plagiarism is a violation of the Wake Forest University Honor Code.

How do I avoid plagiarizing?

• Always provide the source of any material that is not your own. This includes Web sites, journal articles, books, newspapers, etc.
• NEVER turn in a paper downloaded from the Internet as your own.
• If you are in doubt about whether or not to cite material, ask. Your professor or a librarian in the Reference department of the ZSR Library can help you decide.

Read the full policy here.

Responsible and Ethical Use of Computing Resources

The following are highlights of the University’s Policy on Responsible and Ethical Use of Computing Resources. This policy is available in its entirety at http://groups.wfu.edu/CIT/ethical_use_policy.html. The information presented in the highlights below should not be construed as all-inclusive. Consequently, all computer users should utilize the Student Handbook or visit http://help.wfu.edu/policies and review all policies in detail. All users must comply fully with these policies.

Highlights

• University computing resources are for instructional and research use by the students, faculty, and staff of Wake Forest University.
• All ethical standards that apply to other University activities (WFU standards as well as local, state, and federal laws) apply equally to the use of computing resources. Abusive activities, cheating, stealing, making false or deceiving statements, disguising one’s identity through e-mail, plagiarism, vandalism, and harassment are violations of University codes of conduct and will not be tolerated nor will violations of copyright and intellectual property laws. All such activities will be prosecuted and discipline will be applied using procedures and authorities as outlined in the Honor Code, the Social Regulations and Policies, and Responsible and Ethical Use of Computing Policies. In addition, Information Systems staff may, at their discretion, deny system and network access to violators during the process of an investigation.
• All individuals, including members of the Information Systems staff, should respect the privacy of other authorized users. Thus all should respect the rights of other users to security of files, confidentiality of data, and ownership of their own work. Nonetheless, systems monitoring may occur during investigations. At such times, systems will be monitored in accordance with the Ethical Use of Computing Policy.
• Information Systems may, in consultation with the Committee on Information Technology, change or amend this policy from time to time. As with matters of law and ethics, ignorance of the rules does not excuse violations. Therefore, review policies periodically by visiting and reading policy pages at http://help.wfu.edu/policies.
• To report problems or policy violations contact the Service Desk. Members of the Wake Forest University community have a responsibility, under University codes of conduct, to report suspected violations to Information Systems for immediate investigation.

Common Violations

• Sending harassing e-mail messages. Harassment is harassment, whether or not it’s done electronically.
• Misrepresenting your identity. Even if just for the sake of a practical joke or to help a friend or colleague, posing as someone else or intentionally hiding your identity is a violation of state laws.
• Sharing your computing user name and password with someone else. Your Wake Forest computing account provides access to powerful resources that others - even friends - might use for illegal activities. You are liable if you gave them access to your account.
• Downloading or exchanging copyrighted material such as media files (including MP3s and movie files). Plagiarism. The abundant resources available through the Internet make it possible to do considerable research online. Never use information from the Internet - whether direct quotes, paraphrases, or ideas - without citing the source appropriately. Don’t jeopardize your future at Wake Forest by attempting to pass off someone else’s work as your own.

More Information can be found on the Information Systems policy page.

Service Availability

Because disruptions in network, voice mail, or electrical power can be frustrating, Information Systems strives always to:

• Conduct preventative maintenance to avoid unexpected service disruptions.
• Maintain monitoring tools to alert Information Systems staff to problems.
• Resolve any unanticipated disruptions as quickly as possible.
• Minimize the inconvenience caused by required computing maintenance. Keep you informed about anticipated or unanticipated disruptions.

 Why may services be disrupted?

• Installation and testing of new services for students, faculty, and staff.
• Installation of hardware and software upgrades that Wake Forest needs to maintain support from the manufacturer.
• Hardware or software may fail unexpectedly or may fail because of power outages.
• Construction projects can sever network cables or may require temporary outages.
• Viruses such as worms that overload the servers.

How is systems maintenance scheduled?

Because Wake Forest is an active campus, with events and activities going on nearly all the time, choosing the best time for computing maintenance rarely means choosing the ideal time. Given that challenge, Information Systems always works to choose the option that will cause the least disruption to campus activities.

How can I find out?

• E-mail messages from IS-Communications.
• The Information Systems status line. Call 758-HELP and select option 1 for information and periodic updates.
• WIN announcements. Use this especially for information about WIN services that may be temporarily unavailable.
• Announcements posted on The Student.
• Signs posted in buildings around campus about scheduled power outages.
• Voice mail messages from the University News Service. These will be sent if a major service disruption prevents access to e-mail.
• The Information Systems status page.

Experience a disruption?

Check the Information Systems status line at 758-HELP (x4357), option 1, to see if Information Systems is already working on the problem. Report the problem to the Service Desk if no information is on the status line. Your report can help pinpoint and troubleshoot a problem.

When are services unavailable?

Each Saturday from 7 a.m. until noon EST. This time is reserved for maintenance and upgrades that may affect a few or nearly all computing services.

Sometimes planned maintenance cannot be completed during the Saturday morning maintenance period. When this is necessary, Information Systems will provide notification about the service disruption.

Hardware failure, power outages, viruses or other problems can disrupt services without notice. When this happens, an Information Systems staff crisis response team is activated to restore services as quickly as possible.